For health protection reasons, no cancellations of COVID-19 antigen self testing kits and COVID-19 PCR collection kits can be accepted after the order has been paid in full and has shipped.
If you do not receive your kit, or the kit arrives damaged or is missing components, you may request a replacement kit.
Please note that we cannot accept returns of unused kits. If you do not wish to proceed with testing, we ask that you dispose of your kit(s).
We are unable to provide a replacement kit due to expiration.
To request a report an issue with your order, in accordance with this policy, please contact Customer Support at firstname.lastname@example.org.